Open Size guide, next to the word Size on any product page. It lists the body measurements per size in centimetres and inches, measured for that garment, and gives our model's height and the size she wears. Measure yourself over light clothing and compare. In doubt between two sizes? Always take the larger one. Or use Find my size in the guide and let it do the comparing.

Every product page states one verdict above the size buttons: runs small, true to size or runs large, and where it is tight if it is. We write it per garment. If a product has no verdict yet, it is not published.

Choose “Send me the right size” on our returns page within 30 days of delivery. We send you the right size free of charge and you keep the piece you have. The details are in our refund policy.

Canada only. All prices are in Canadian dollars. We do not ship outside Canada, so you will never be charged for a route we cannot serve.

Shipping is free on every order across Canada. You get a tracking link by email the moment your parcel is handed to the carrier. Delivery windows and everything else about shipping are in our shipping policy; if your order is later than that window, email us and we will sort it out.

Nothing. Shipping is free on every order — no minimum, no code.

Yes. You get a confirmation email when you order and a tracking link when the parcel ships. Tracking can take a day or two to show its first scan — that is normal and does not mean the parcel is lost.

30-day money-back guarantee. Within 30 days of delivery you can return any piece, unworn and with its tags on, for a full refund of the piece. Start on our returns page and we guide you through it. The details are in our refund policy.

Start on our returns page within 30 days of delivery: your order number, the email you ordered with, the pieces and why. Our customer service will contact you within 24 hours with the next steps. Please do not send anything back before you hear from us.

Then it is on us. Choose the reason on our returns page within 48 hours of delivery. We send you a new one free of charge, and nothing needs to come back.

A few days after your return reaches us, to the payment method you used; your bank or card can take a little longer to show it. The exact terms are in our refund policy.

Yes. If a piece is too small or too big, choose “Send me the right size” on our returns page. We send the right size free of charge and you keep the piece you have; the exchange is final.

Every method we accept is shown at checkout and in the footer of every page. That list is generated from our payment settings, so it is always the real one.

It is our FW26 Arrivals sale: buy 2 pieces and save 10%, 3 pieces and save 15%, 4 or more and save 20%, on top of any sale price. No code: mix any pieces and colours and the discount appears in your cart. It is the launch discount for our new Fall/Winter 2026 pieces, and it is temporary.

Yes. The crossed-out price is the regular price of the piece outside our FW26 Arrivals sale. The sale marks the launch of our new Fall/Winter 2026 pieces and it is temporary; as long as a size can be added to your cart, it is in stock.

Yes, within 12 hours of placing it. Email us and we change or cancel the order before it ships. After that the parcel is on its way, and it becomes a return.

Two sisters, Lucy and Marienne North, with a shared love for beautiful clothing. We opened our physical store in 2019; not long after, Covid closed the doors and Lucienne North was put on hold. In 2024 we started a new chapter, this time online. One thing has stayed at the heart of everything we do: quality over quantity. We don’t add hundreds of pieces a week; we carefully select styles we genuinely love, present every one as clearly and honestly as we can, with helpful sizing information. Our mission is simple: every woman deserves to look stylish and feel comfortable at the same time, whatever the occasion.

Our photos are made by us. We generate them on one model — the same woman on every page, so the whole store reads as one store — and every image is built from the supplier's own photographs of that exact garment, so the cut, the fabric and the colour come from the real item and not from an idea of it.

What that means for you, said plainly: a photo is a photo, and the numbers are the truth. The measurements in the size chart are the garment's real measurements, and those are the thing to go by. Colours can also look different from one screen to the next.

Our first years were on Vinted, where more than 10,000 customers bought from us. The online store is new, so its reviews are still coming in. We only show reviews we have genuinely received: a piece without them shows no stars rather than a made-up rating.

Email support@luciennenorth.com. A person reads it and replies within one business day.