Refund policy

30 days. You can return any item within 30 days of delivery, unworn, unwashed and with its tags on.

Who pays the return shipping. Our manufacturing partner, and therefore the return address, is overseas. The return shipping is at your own cost, unless the item arrived damaged, faulty or wrong (see below). If that is a problem, contact our customer service and we will look for a solution together. Thank you in advance for your understanding.

How it works. Start your return or exchange on our returns page within 30 days of delivery, with your order number and the email and name you ordered with. Choose the pieces and tell us why. Our customer service will contact you within 24 hours. We then send you the next steps, including the address of our overseas fulfillment center; please don't send anything back before you hear from us. Send the parcel with a tracked service and keep the receipt. A return can take up to a month. Can't use the page? Email support@luciennenorth.com or luciennenorthtoronto@gmail.com.

Your money back. Once the piece has arrived at our overseas fulfillment center and been inspected, we refund you within 5 business days, to the payment method you used. Your bank or card can take a few more days to show it.

Exchanges. Too small or too big? Choose "Send me the right size" on our returns page and we send you the right size free of charge. You keep the piece you have: this is our way of making it right, so the exchange is final. Neither piece can be returned or exchanged afterwards. One exchange per order, for one piece. This does not affect your rights if something arrives damaged or faulty.

Damaged, faulty or wrong item. Then it is on us. Choose the reason on our returns page within 48 hours of delivery and send us a photo when we ask for it. Nothing needs to come back: we send you a new one free of charge. After 48 hours we still look for a solution with you.

Sale items. Returnable like everything else; a reduced price is not a reason to treat the return differently.